Thursday, February 24, 2011

MORE IN-PERSON HELP FROM IBM FOR IND. WELFARE (AP)



David Parrish looks through his file of correspondence with the Indiana Division of Family Resources on the Medicaid and food stamps he receives, in his Indianapolis apartment, Wednesday, July 22, 2009. Parrish, a former security officer, had a heart attack in 2007 and suffers from coronary artery disease and arthritis in both knees. His doctor has verified he cannot work. State welfare clients are having problems dealing with the privatized state welfare system now run by IBM and Affiliated Computer Services Inc. (AP Photo/Michael Conroy)AP - IBM Corp.'s 362-page plan to fix problems with Indiana's privately run welfare system calls for providing more face-to-face help and no longer "forcing clients to self-service channels" such as telephone call centers and online applications.




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